Terms & Conditions

Refunds

If you are not satisfied with your purchase in any way, you may return it to us within 30 days of delivery for a full refund of the purchase price, excluding postage, or exchange. The item must be unused, complete and in any original packaging. Contact info@euravian.com for an RMA number which must be written on the outside of the returned package and on any communication with Euravian. On receipt of the returned item we will arrange to refund your payment within 72 hours.

Privacy Policy

Here at Euravian we take your privacy seriously and will only use your personal information (name, postal address and e-mail address) to administer your account and provide the products you have requested from us.

We will never disclose purchaser’s details to any third parties.

We do not store credit/debit card details as all financial information is held by Paypal and not supplied to us.

Our site has an SSL Certificate (Secure Sockets Layer). This means all details are encrypted and secure.

Our site and stored information are password protected and use the latest Wordfence security.

Cookies, may be used on our site to keep track of the contents of your shopping cart and to store your delivery details for future reference. A cookie is a small text file that is sent to your computer from a website and stored on your computer’s hard drive. This website can only access the cookies it has sent to you and not the cookies sent to you by other websites.

We use “session” cookies (which are deleted from your computer when you close your browser) and “persistent” cookies (which remain on your computer until they are deleted or expire) on this website. We use persistent cookies to manage your login state and remember your login name and password. If you continue to use this site, you consent to our use of cookies.

We are required under UK tax law to keep a record of your purchase and basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

More information on your rights under the EU General Data Protection Regulation (GDPR) can be obtained from The Information Commissioner’s Office https://ico.org.uk/

Should you wish to contact us about your privacy you can do so at info@euravian.co.uk.

Delivery

Every effort is made to keep our full range of products in stock but in the unlikely event that we are unable to supply your full order from stock, we will contact you. No payment will be taken from you until we have your full order in stock and it is ready for dispatch. Orders are dispatched within 2 working days and are sent Royal Mail 48 with a 3/4 day delivery time from dispatch. To avoid any problems, please make sure we have the correct and full delivery details. Prices are in pounds sterling and inclusive of VAT.

Consumer Rights and Disclaimer

The above terms and conditions do not affect your statutory consumer rights. We take great care in sourcing the very best products and seed mixes. However, as seed is a 100% natural product, depending on the time of year and its growing location in the world the colour and size may alter slightly. Euravian cannot be liable to any person for any loss, damage or costs relating to information stated on our web site, advertising or from the use of our products.